1. Digital product only
Root & Season is a digital gardening guide. Customers do not receive a printed guide, parcel or any other physical product. No shipping, courier or collection fee applies.
2. How access is delivered
After Paystack confirms a successful payment, access is linked to the email address entered during checkout. The customer will receive an email containing a secure sign-in link or instructions for opening the paid guide.
The customer must provide a valid email address and should check the spam or junk folder if the message does not arrive in the inbox.
3. Delivery time
Access is normally provided shortly after successful payment verification. Temporary delays may occur because of email delivery, payment verification, maintenance or a technical problem.
If access has not arrived within one hour, the customer should contact Root & Season using the details below and include the purchase email address and Paystack payment reference.
4. Incorrect email addresses
Customers are responsible for checking the email address entered at checkout. Where an incorrect address was used, Root & Season will take reasonable steps to verify the payment and move access to the correct address.
5. Access problems
Root & Season will investigate reported access problems and attempt to restore access within two business days after receiving the information needed to verify the purchase.
If access cannot be provided, the customer may qualify for a full refund under the Refund Policy.